Return Policy

Effective Date: 21-Nov-2024
‍
At Level 7 CNC, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

We accept returns for the following:

- Products that are defective or damaged upon arrival (excluding damage caused during shipping and delivery).
- Products that do not meet your expectations, provided they are unused and in their original condition.
‍
Returns must be initiated within 14 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for returns:
- Customized or personalized products.
- Items marked as “final sale” at the time of purchase.
- Products that show signs of use, wear, or alteration.

3. Shipping and Delivery Disclaimer

Level 7 CNC is not responsible for damages or losses that occur during shipping and delivery. Customers are encouraged to inspect packages upon receipt and report any visible damage directly to the carrier.

4. Return Process

To initiate a return:
‍
- Contact Us: Email us at support@l7cnc.com with your order details and reason for the return.
- Approval: Once approved, we will provide instructions for shipping the item back to us.
- Shipping the Item: You are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping method.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.

6. Exchanges

If you wish to exchange an item, please initiate the return process and place a new order for the desired product.

7. Damaged or Defective Products

If you receive a damaged or defective product:
- Notify us within 7 days of delivery.
- Provide photos and details of the issue for faster resolution.
- We will offer a replacement, repair, or refund, depending on the situation.

8. Contact Us

If you have any questions or need assistance with your return, please contact us:
Level 7 CNC
Email: support@l7cnc.com